Feature Recap For Q1 Of 2025!
2024 was quite a year here at Time To Pet, and while we can’t wait to share what we have in store for 2025, we want to take a moment to celebrate the 4,000+ pet care businesses that use our platform on a daily basis. We are so lucky to work with such outstanding individuals like yourselves that make pet care such an incredible industry to be a part of, and we want to share some of the data we’ve seen over the past year, which is a direct reflection of the hard work and devotion you give to the pets (and pet parents) in your care.
Time To Pet By The Numbers
Some of the stats that stuck out the most to us from the past year were the $484 million dollars in business revenue that was generated by you and your businesses, the nearly $17 million dollars in tips that pet parents awarded to their pet sitters, and the 50.6 million cute pet photos that were sent as post-visit updates that let your clients know their pets were in the best possible hands! To see some other fun figures we put together, check out our “By The Numbers” blog for 2024.
Local Pet Care Redesign – Complete Redesign For Better Connections
We’re thrilled to share that Local Pet Care has a fresh new look! This sleek redesign makes it easier than ever for pet care providers and pet parents to connect. If you aren’t yet familiar with Local Pet Care, we highly recommend checking it out! You get a free premium Local Pet Care listing with your Time To Pet subscription, allowing you to seamlessly attract new clients and grow your business.
Some of the key features added with our latest updates include:
- Customizable Profiles: Showcase your services, credentials, and photos to highlight the best aspects of your business to appeal to more clients.
- Free Applicant Tracking System: Simplify the hiring process with tools to manage job postings and keep track of qualified candidates.
- SEO Benefits: Boost your local visibility when pet parents search the web for pet care providers with profile backlinks to your website.
For more information on how Local Pet Care can benefit your business and manage your free listing, check out our help articles here: Managing Your Local Pet Care Listing & Using the Local Pet Care Applicant Tracking System (ATS).
Time To Pet’s Solutions For Mobile Groomers and Pooper Scooper Companies
Time To Pet is expanding our software platforms to include great solutions for pet care companies that specialize in mobile grooming or that offer waste disposal services. Our In-Home software is an all-inclusive platform that can support all of your scheduling, staffing, and invoicing needs. To learn more about what Time To Pet can do for you and your business, along with some insider tips that will show you how to best utilize the different tools and features we offer, take a look at some of our great resources here: Using Software For Your Pooper Scooper Business & Best Practices For Mobile Grooming Companies.
Time To Pet Facility Updates
Improved Drop-Off And Pickup Windows For Clients Requesting Services
First up, we’re happy to share the updates we have added for our Facility customers! You now have the ability to set up specific drop-off and pickup windows for your services that clients can select when they request services through the Client App/Portal. Whether you would like to use a service’s full window duration or allow clients to get as specific as choosing from times with 5-minute intervals between them, we now have a wide array of options to pick from so that you can find the one that best suits the needs of your business. For more information on this feature, see our help documentation on Changing The Time Increments For Drop-Off And Pickup Times in Facility.
Message Filtering Options For Staff Added To Client Conversation Feeds
Toward the beginning of the year, our team added some new options to the “Message Filters” that can be selected when searching a client’s Conversation Feed. These new options include a dropdown menu that will allow you to view messages sent to the client by a particular staff member and the option to only view messages sent to the client by a staff member (as opposed to also viewing messages that had been sent by the client themselves). These additional options make it easier to narrow down your search results and locate specific client messages within their conversation threads. For more information on them and the other filtering options available, please see our help article on Using The Client Conversation Feed in Time To Pet Facility.
Change The Order Of Your Company’s Service Agreements
Up next, we have a small but mighty update for both our In-Home and Facility customers! Previously, Client Agreements have been signed by clients in the order in which the documents were uploaded to your Admin Dashboard, but we are happy to announce that that is no longer the case.
Just as you are able to drag and drop services within the different groupings of your Services List to change the order in which they appear to your clients, you can now drag and drop your agreements to determine the order they'll be signed when your clients are completing your company's onboarding process. To do so, navigate to the Settings > Client Settings > Agreements section of your account and use the four-sided arrows where your uploaded agreements are listed to change their order.
Time To Pet In-Home Updates:
Automatic Service Reminders
The first update for our In-Home customers is something that has been at the top of many wishlists — Automatic Service Reminders!
With our Automatic Service Reminders feature, you can enable automated reminders on a service-by-service basis right from your company’s Services List and customize the messages clients receive to ensure they’re tailored to your business and the specific services you offer. For example, if you would like clients to review the cat sitting visits they booked months in advance to ensure they still need and that they have updated all of their pet’s information, you can enable this feature for your pet sitting services while disabling it for the dog walking clients you see every day.
You can also adjust the number of days before services begin that you would like these messages to be sent to your clients, and they will receive notifications for the visits the same way that they would for any other messages or updates sent through their Conversation Feeds!
Printing Out Sent Payouts
One of the smaller updates our team made is adding a “Print” option next to the “Sent Payouts” heading on the “Payouts” page in the Invoicing > Payments section of your account. This way, you can more easily print off this financial data to keep for tax or recordkeeping purposes. For more information on how you can locate this type of data, see our Tax Season help article.
Message Filtering Options For Staff Added To Client Conversation Feeds
Toward the beginning of the year, our team added some new options to the “Message Filters” that can be selected when searching a client’s Conversation Feed. These new options include a dropdown menu that will allow you to view messages sent to the client by a particular staff member and the option to only view messages sent to the client by a staff member (as opposed to also viewing messages that had been sent by the client themselves). These additional options make it easier to narrow down your search results and locate specific client messages within their conversation threads. For more information on them and the other filtering options available, please see our help article on Using The Client Conversation Feed.
Scheduling Filters Update
Another update we’re excited to share with all of you is the new layout of for the filters available on your company’s Scheduler! Redesigning these filters in this way means that no options are hidden from view and retrieving the optimal view for your Scheduler is easier than ever. You can now also select to view visits for multiple service types or clients at once, which is something that was only doable with your company’s staff members previously. This makes route planning or data collecting from your company calendar effortless and allows you greater control over what you’re seeing on your calendar. You can also utilize these options when using our Bulk Update tool, which will make reassigning visits from one staff member to another or refreshing rates after a price increase a breeze!
Another big improvement we’ve made to these filters is the ability to filter by Client And Staff Flags on your company's Scheduler! Whether you use flags to distinguish clients by the types of pets they have, the special rates they receive, or the services they schedule, you can now easily pull up their upcoming services on the calendar by choosing one or more flags without needing to generate a separate report first or going through them on the list one-by-one. You'll also be able to do the same with any Staff Flags you have created for your team.
Ability To Assign Client & Staff Flags In Bulk
Another quality-of-life update we released for both our In-Home and Facility products is the ability to assign Client and Staff Flags in bulk from the Settings > Company Settings > Flags section of your account.
To assign a flag to multiple clients or staff members, you can either choose to create a new flag and assign them from the "Clients/Staff/Users" dropdown menu at the bottom the flag creation screen, or you can locate an existing flag within the Client or Staff/Users section of the page and click the "Edit" button to bring up the "Modify Flag" window. From here, you can use the dropdown menu found beneath the color picker to check off the clients or staff members you would like to designate with the specified flag.
Change The Order Of Your Company’s Service Agreements
Up next, we have a small but mighty update for both our In-Home and Facility customers! Previously, Client Agreements have been signed by clients in the order in which the documents were uploaded to your Admin Dashboard, but we are happy to announce that that is no longer the case.
Just as you are able to drag and drop services within the different groupings of your Services List to change the order in which they appear to your clients, you can now drag and drop your agreements to determine the order they'll be signed when your clients are completing your company's onboarding process. To do so, navigate to the Settings > Client Settings > Agreements section of your account and use the four-sided arrows where your uploaded agreements are listed to change their order.
Mobile App Updates
Quick Actions Added To Client Profiles For Admins In The Field
This past quarter, we’ve also made some exciting additions to our Mobile App in the form of Admin Quick Actions! Historically, the App has been geared toward users out in the field, allowing them to complete visits, message clients, and review their schedules with ease. Things like managing invoices and adjusting client schedules were possible only through the Admin Dashboard, which is accessible via a desktop device or your phone's mobile browser. Now, with just the tap of a button, you can schedule services, collect payments (if payment processing is enabled for your company), or quickly view a client's full profile on your phone browser’s Admin Dashboard when viewing their profile from the Mobile App.
Quick Actions are only visible to Administrators or Office Managers with the correct permissions and can be found at the very top of a client's profile within the Mobile App. For more details on using Quick Actions options in a client's profile and other useful tips, check out our Best Practices For Using Time To Pet In The Field.
