Simple and Transparent Pricing

Frequently Asked Questions

• What is an active staff member?

  An active staff member is any staff member who has at least one scheduled service during the billing period. Office managers and administrators are always counted as active.

  This is automatically calculated at the end of each billing period, which means there is no need to manually activate/deactivate staff members. Your costs will also be significantly lower during the slow months!

• What is your support like?

  Time To Pet has a strong commitment to customer support. The easiest way to submit a support request is to send us a message. You can also view all of our contact information on our support page.

• How do I switch to Team Pricing Plan?

  Time To Pet will automatically calculate the number of active staff members in your account each billing period. If you have more than one active staff member, you will automatically transition to the Team plan. If in the next month you go back down to one active staff member, we will automatically switch you back to the Solo plan.

• Do I have to sign a contract?

  No. Your account on Time To Pet will be billed on a month by month basis. You are free to cancel at any time with no fees. We will even give you a prorated refund if you cancel in the middle of a billing period.

  The Solo plan can be paid annually to get 2 months free. Don't worry—you can still cancel, and we will give you a prorated refund at the non-discounted rate.